Return & Refund Policy

At SabSameto, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect or otherwise eligible product, we are here to help.

Eligibility for Returns

A return or replacement may be accepted when:

The product arrives damaged or defective
You receive an incorrect product
The product received is materially different from the product description
The product is eligible for return under its applicable product-specific return conditions

Some products may not be eligible for return due to their nature, hygiene requirements, safety considerations or other applicable restrictions.

Return Request Period

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Requests submitted after this period may not be accepted, except where required under applicable law.

How to Request a Return

To request a return, please contact us through our Contact Us page and provide:

Your Order ID
Your name and contact details
Reason for the return
Clear photographs of the product
Photographs of the original packaging
A video showing the issue, where applicable

Our team will review your request and let you know whether the return, replacement or refund is approved.

Product Condition

For eligible returns, the product should generally be:

Unused and in its original condition
Returned with the original packaging
Accompanied by accessories, manuals and other items supplied with the product

Certain products may have different return requirements.

Damaged or Incorrect Products

If your product arrives damaged, defective or incorrect, please do not discard the product or its packaging.

Contact us first with the required photographs/videos so that we can assess the issue and provide the appropriate resolution.

Refunds

If your refund is approved, the applicable refund will be processed after the return or issue has been reviewed and approved.

Refund processing times may vary depending on your payment method and financial institution.

The amount refunded may depend on the circumstances of the order and the applicable return conditions.

Replacement

Where applicable and subject to product availability, we may offer a replacement instead of a refund.

If the same product is unavailable, we may provide another appropriate resolution.

Non-Returnable Products

Certain products may not be eligible for return, including products that are:

Personalized or customized
Perishable
Hygiene-sensitive or intimate
Used or damaged after delivery due to customer handling
Specifically marked as non-returnable on the product page

The applicable return conditions will be communicated where relevant before purchase.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may not be possible once an order has been processed, shipped or handed over to the delivery partner.

Return Shipping

Where a return is approved because the product was damaged, defective or incorrectly supplied, the applicable return shipping arrangements will be communicated by our support team.

For other eligible returns, any applicable shipping charges may depend on the product and circumstances of the return.