Shipping policy

Shipping Policy

Last updated: August 23, 2026

At SubSameto, we want your shopping experience to be simple, reliable, and convenient. We carefully process every order and work with trusted fulfillment and shipping partners to deliver your products safely.

1. Order Processing

Orders are processed after your payment has been successfully confirmed.

Most orders are processed within 2–5 business days. During weekends, public holidays, sales events, or periods of high demand, processing may take a little longer.

Once your order has been shipped, you will receive tracking information when available.

2. Delivery Time

Delivery times may vary depending on your location, product availability, shipping partner, and other circumstances.

The estimated delivery time applicable to your order will be communicated at checkout or through your order/shipping confirmation.

Please note that estimated delivery times are not guaranteed and may occasionally be affected by circumstances outside our control, including courier delays, weather conditions, public holidays, or logistical disruptions.

3. Shipping Charges

Applicable shipping charges, if any, will be clearly displayed at checkout before you complete your purchase.

From time to time, SubSameto may offer free shipping or promotional shipping rates on selected products or orders.

4. Order Tracking

Once your order has been shipped and tracking information is available, we will provide the tracking details through the contact information provided during checkout.

Please allow some time for tracking information to become active after shipment.

5. Delivery Address

Please make sure that your shipping address, phone number, and other delivery details are correct before placing your order.

SubSameto is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate delivery information provided by the customer.

If you realize that you have entered an incorrect address, please contact us as soon as possible. We will try to assist you, but we cannot guarantee that the address can be changed after an order has been processed or shipped.

6. Delayed or Lost Orders

If your order appears to be delayed, please contact us with your order number so that we can assist you.

If a package is reported as lost by the shipping carrier, we will work with the relevant shipping partner to investigate the issue and determine the appropriate resolution.

7. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible after delivery and provide photographs or other relevant evidence of the damage.

This will help us investigate the issue with our shipping or fulfillment partner and determine the appropriate resolution.

8. Multiple Products in One Order

If your order contains multiple products, they may occasionally be shipped separately depending on product availability, fulfillment location, or shipping arrangements.

You may therefore receive more than one package for the same order.